Storage Barnes Cray Terms and Conditions
These Terms and Conditions set out the basis on which Storage Barnes Cray provides storage and related removal services to you within the United Kingdom. By making a booking, paying a deposit, using our storage facilities, or instructing us to carry out removal or associated services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm, or company requesting storage, removal, or associated services from Storage Barnes Cray.
Services means any storage, removal, packing, handling, loading, unloading, or related services offered by Storage Barnes Cray.
Agreement means the contract between Storage Barnes Cray and the Customer, comprising these Terms and Conditions and any written quotation, confirmation, or schedule of services.
Goods means the items and property that are stored, packed, transported, or handled by Storage Barnes Cray on behalf of the Customer.
Storage Facility means any warehouse, storage unit, container, or secure area operated or arranged by Storage Barnes Cray for the purpose of storing Goods.
2. Scope of Services
Storage Barnes Cray provides domestic and commercial storage and related removal services within the UK. Services may include collection and delivery of Goods, loading and unloading, transportation, packing and unpacking, and secure storage for short or long-term periods.
The precise scope of Services for each Customer will be set out in a written quotation or booking confirmation. Any additional services requested after a booking has been confirmed may incur extra charges and will be provided subject to availability.
3. Booking Process
All bookings for storage or removal services must be made in advance. A booking can be made by the Customer providing full details of the required services, including collection and delivery addresses where applicable, approximate volume or inventory of Goods, access conditions, and desired dates.
Storage Barnes Cray may provide a quotation based on the information supplied. Quotations are usually estimates and are subject to change if the information provided was inaccurate or incomplete, or if the scope of Services changes.
A booking is only confirmed when Storage Barnes Cray has issued a written confirmation and, where required, received the applicable deposit or initial payment from the Customer. Until that time, dates and resources are not guaranteed and may be allocated to other Customers.
The Customer is responsible for checking that all details on the quotation and confirmation are accurate and must notify Storage Barnes Cray of any discrepancies as soon as possible.
4. Customer Responsibilities
The Customer must:
Ensure that they have the legal right to store and move the Goods and that the Goods do not include prohibited or illegal items.
Provide accurate and complete information regarding the nature, quantity, and value of the Goods, as well as access conditions at collection and delivery locations.
Ensure that adequate access is available for our vehicles and staff at the agreed times, including necessary parking permissions or permits where applicable.
Properly prepare and pack Goods where packing services have not been requested, ensuring that fragile or high value items are suitably protected.
Comply at all times with any safety instructions issued by Storage Barnes Cray staff at the Storage Facility or during removal activities.
5. Prohibited and Restricted Goods
The Customer must not store or request transport of any Goods that are dangerous, illegal, explosive, flammable, toxic, perishable, or otherwise unsuitable for standard storage or removal operations. This includes, but is not limited to, gas cylinders, firearms and ammunition, chemicals, fuel, paint, solvents, live animals, plants, and perishable food items.
Storage Barnes Cray reserves the right to refuse, remove, or dispose of any Goods that, in its reasonable opinion, pose a risk to people, property, or the environment, or which breach these Terms and Conditions. Where possible, the Customer will be notified, but in cases of immediate risk, action may be taken without notice.
6. Payments and Charges
All charges for Services will be set out in our quotation or tariff and confirmed in writing. Storage charges are usually calculated on a weekly or monthly basis, while removal and associated services are charged on a fixed or hourly basis, as agreed.
Deposits may be required at the time of booking. The amount of the deposit and the payment schedule will be confirmed to the Customer in writing. Deposits are generally non-refundable except as set out in the cancellations section of these Terms and Conditions.
Storage charges are due in advance, and removal or transport charges are normally payable no later than the day the service is performed, unless otherwise agreed in writing. Ongoing storage accounts must be kept in good standing at all times.
If payment is not received on time, Storage Barnes Cray reserves the right to suspend services, deny access to the Storage Facility, or withhold delivery of Goods until all outstanding sums, including any late payment fees, have been paid in full.
Persistent non-payment may result in the sale or disposal of Goods in accordance with applicable law and the rights set out in these Terms and Conditions. Any costs incurred in enforcing payment, including legal fees, may be added to the Customer account.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by providing written notice to Storage Barnes Cray. Cancellation fees may apply depending on how much notice is given and the nature of the services booked.
For removal or transport services, cancellations made with adequate notice may incur a reduced or no charge, while cancellations made at short notice may be charged in full or in part. Details of the applicable notice periods and fees will be set out in the quotation or booking confirmation.
For ongoing storage services, the Customer may usually cancel by giving written notice in line with the minimum notice period specified in the storage agreement or tariff. The Customer must arrange for the removal of Goods by the end of the notice period and settle all outstanding charges.
If the Customer fails to remove Goods at the end of the notice period, additional storage fees will continue to accrue, and Storage Barnes Cray may exercise its rights over the Goods in respect of unpaid charges.
8. Access to Stored Goods
Access to the Storage Facility and to stored Goods is subject to the opening hours, security procedures, and any access rules set by Storage Barnes Cray. The Customer must comply with all site instructions and present any identification or documentation reasonably requested by staff.
Storage Barnes Cray may temporarily restrict access to the Storage Facility for operational or safety reasons, such as maintenance, emergencies, or regulatory inspections. Where possible, advance notice will be provided.
If access is denied due to non-payment of charges or breach of these Terms and Conditions, Storage Barnes Cray will notify the Customer of the actions required to restore access.
9. Liability and Insurance
Storage Barnes Cray will exercise reasonable care and skill in providing the Services. However, the Customer acknowledges that all storage and removal activities involve some risk of loss or damage to Goods.
Unless otherwise agreed in writing, Storage Barnes Cray liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount per item or per consignment. The applicable limits will be set out in the quotation or tariff.
The Customer is strongly advised to arrange suitable insurance cover for the full value of the Goods while in storage and during transport. Where offered, enhanced liability or insurance options may be purchased from Storage Barnes Cray for an additional charge, subject to specific terms and conditions.
Storage Barnes Cray will not be liable for loss or damage arising from events beyond its reasonable control, including but not limited to natural disasters, fires, floods, acts of terrorism, war, civil unrest, strikes, or interruptions to public services.
Storage Barnes Cray will also not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if advised of the possibility of such loss.
10. Customer Indemnity
The Customer agrees to indemnify Storage Barnes Cray against all claims, demands, losses, damages, costs, and expenses arising from:
Breach by the Customer of these Terms and Conditions.
Storage or transport of prohibited or illegal items.
Inaccurate or incomplete information provided by the Customer.
Any injury or damage caused by the Customer or their representatives while on Storage Barnes Cray premises.
11. Waste and Environmental Regulations
Storage Barnes Cray operates in accordance with applicable UK waste and environmental regulations. The Customer must not leave behind or abandon unwanted items, packaging, or waste at the Storage Facility unless specific arrangements have been made for waste disposal services, which may incur additional charges.
Hazardous or regulated waste must not be placed in general waste streams. The Customer is responsible for the lawful disposal of any such items and must not request or permit Storage Barnes Cray to transport or store items that are classified as hazardous waste, except where a specific written agreement exists and all necessary regulatory requirements are met.
If the Customer leaves unwanted Goods or waste behind, Storage Barnes Cray may arrange for disposal, recycling, or treatment and charge the Customer all associated costs, including any fees levied by authorised waste carriers or disposal facilities.
The Customer agrees to cooperate with any reasonable measures taken by Storage Barnes Cray to reduce environmental impact, including the use of reusable packing materials, recycling initiatives, or segregated waste streams where available.
12. Lien and Sale of Goods
Storage Barnes Cray has a contractual and statutory right to retain possession of the Goods (a lien) until all sums due under this Agreement, including storage charges, removal charges, interest, and costs, have been paid in full.
If the Customer fails to pay outstanding amounts after receiving written notice, Storage Barnes Cray may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods. Reasonable efforts will be made to obtain a fair market price.
Any proceeds of sale will be applied to the outstanding balance, and any remainder will be held for the Customer, subject to deduction of reasonable sale and administrative costs. If the proceeds are insufficient to cover the outstanding balance, the Customer will remain liable for the shortfall.
13. Data Protection and Privacy
Storage Barnes Cray will collect and process personal data in order to provide the Services, manage accounts, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.
The Customer consents to Storage Barnes Cray using their contact details to communicate about bookings, payments, access, and service updates. Personal data will not be sold to third parties, but may be shared with service providers, insurers, or authorities where necessary for the performance of the Agreement or compliance with the law.
14. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with Storage Barnes Cray as soon as possible, providing full details of the issue and any supporting information.
Storage Barnes Cray will investigate complaints promptly and seek to resolve them fairly and efficiently. Where appropriate, remedies may include corrective services, partial refunds within the limits of liability, or other reasonable solutions.
If a dispute cannot be resolved directly, the parties may consider alternative dispute resolution options such as mediation. This does not affect either party right to pursue legal remedies through the courts.
15. Variations to Terms and Services
Storage Barnes Cray may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or business operations. Updated terms will be made available and, where required by law, notified to existing Customers.
For ongoing storage agreements, any material changes will usually take effect from the start of the next billing period, unless an earlier date is required by law. Continued use of the Services after changes take effect will constitute acceptance of the updated terms.
16. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by Storage Barnes Cray, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation, or termination.
18. Entire Agreement
These Terms and Conditions, together with any written quotation, confirmation, or schedule of services issued by Storage Barnes Cray, constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions, correspondence, or understandings.
No variation of this Agreement shall be effective unless agreed in writing by an authorised representative of Storage Barnes Cray.
